Manage your password

Have your forgotten your password? Do you want to change your password? Use our tool without having to wait.

Change password

Frequently Asked Questions

What is "Manage your password"?

“Manage your password” is a security tool that allows you to change or reset your password for accessing the University resources (Portal, Moodle, etc.) quickly and easily.

How can I access it?

  • From the laboratory PCs:
    • Before logging in:
      • Press Ctrl + Alt+ Del and a login window will appear.
      • Click on the “I've forgotten my password” link.
    • After logging in:
      • On the desktop you will see an icon with the name “Manage your password”. Click on it.
  • In personal PCs/laptops:

How do I start?

New User – Sign up

To start using the tool that allows you to manage your password you should sign up at the following address https://changepass.universidadeuropea.es:

  1. You should identify yourself following the instructions.
  2. Click on “Sign up to Password Manager”.
  3. Enter your current password. If you have forgotten your password, contact Student Affairs (see point 5).
  4. Follow the instructions to set up your security questions.

    Your responses should comply with the University security policies:

    • The minimum length of the response is 4 characters.
    • You cannot give the same response to different questions.
    • The response cannot form part of the question.
  5. Click on "Finish" and you are now registered in “Manage your password”!

Registered users

Run the application on any of the access points described in point 2:

  • Enter your student file number.
  • The login screen will appear - select one of the available tools shown in point 4.

What tools are available?

  1. "I've forgotten my password" allows you to set up a new password (to do this you must respond to the security questions).
  2. "Manage my passwords" allows you to change your password.
    1. You will be asked for the current password before continuing in order to validate your profile in the system.
    2. The new password should comply with the University passwords guideline (see point 8).
  3. "My security questions" allows you to change your responses.

    You will be asked for the current password in order to verify your identity.

  4. "I have an access code" allows you to change your personal security questions and responses when you have forgotten your password.
    1. You should only use this service if you have forgotten the responses to your personal security questions.
    2. You should contact the Student Affairs department to obtain an access code.
    3. The access code can be used for 24 hours.

I want to sign up but I've forgotten my password

You should contact the Student Affairs department and ask for a temporary access code that will allow you to set up a new password.

NOTE: The access code is valid for 24 hours.

Enter “Manage your password” using any of the methods described in point 2.

  1. Confirm your identity following the instructions that are shown on the screen.
  2. Click on “I have an Access Code”.
  3. Enter the access code issued by Student Affairs.
  4. Set up your security questions.
  5. Click on "Go to home page".
  6. Click on “I've forgotten my password”.
  7. Respond to the security questions shown.
  8. Enter the new password and click on "Finish".

From now on you should access “Manage your password” with the new password.

I am registered but I've forgotten my password and I can't remember my security questions.

You should contact the Student Affairs department and ask for a temporary access code that will allow you to set up a new password.

NOTE: The access code is valid for 24 hours.

Enter “Manage your password” using any of the methods described in point 2.

  1. Confirm your identity following the instructions that are shown on the screen.
  2. Click on “I have an Access Code”.
  3. Enter the access code issued by Student Affairs.
  4. Set up your security questions.
  5. Click on "Go to home page".
  6. Click on “I've forgotten my password”.
  7. Respond to the security questions shown.
  8. Enter the new password and click on "Finish".

Where should I go to get help with "Manage your password"?

“Manage your password” is an intuitive tool and has a simple interface that is easy to use by following each step in the guide shown on the screen.

However if you are still experiencing problems and can't find the solution, contact Student Affairs.

What is the University passwords policy?

Your password

  • must have between 8 and 16 characters.
  • Once you have changed your password, you must wait 24 hours before changing it again.
  • The new password cannot be the same as the last 10 passwords.

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